It’s Designed To Be Easy!

Participation in the Customer Service Excellence (CSE) program requires very little additional work for the employer. Simply submit the names of the employees who have received recognition before recording it in their personnel file. Submissions can come in many forms.

Methods of submission:

• Enter names in the downloadable spreadsheet and send via e-mail to Summer Collins
• Fax or e-mail:
• comendation letters or e-mails
• notes of phone compliments
• internal (employee – employee) recognitions that your employees have received
• Display Customer Service Excellence comment cards in your lobby or reception areas (cards are available at the Chamber)
• Submit electronically

And we take it from there…

Recognition Ceremony
A Customer Service Excellence certificate is awarded upon an employee’s first recognition within a program year (the fiscal year began on September 1, 2007 and will end August 31, 2008). The employee is invited to a recognition ceremony (held Feb, April, July and Sept.) where a pin is also awarded and a picture taken.

National Customer Service Week
An annual Customer Service Luncheon is held in celebration of National Customer Service Week (NCSW). NCSW is held the first full week of October. The goal of the luncheon is to treat/reward for the recipients of CSE awards. Employers traditionally purchase seats (at their discretion) for their employee recipients. Special bronze, silver and gold certificates, honoring the Levels of Achievement, are awarded at the luncheon.